HOW AND WHEN SHOULD I MAKE MY SPA APPOINTMENTS?
Salon reservations may be made online at www.elanajade.com or by calling Elana Jade directly on 03-6438-9895. We encourage you to schedule your salon services well in advance of your visit to ensure the widest selection of treatments and appointment times.
WHAT IS THE SPA’S CANCELLATION POLICY?
We respectfully ask that you give the salon a minimum of 24 hours notice if you must cancel an appointment. If you cancel within 24hrs you will be charged 50% of service(s) cost. In the instance of cancellations within 4 hours, or no-show appointments, the full service(s) fee will be charged.
WHAT TIME SHOULD I ARRIVE FOR MY SPA SERVICE(S)?
We ask that you arrive 5-10 minutes prior to the start time of your first scheduled service. This will allow you time to check in at the desk, and complete a Health History Questionnaire.
WHAT IF I’M LATE?
Arriving late will limit the time for your treatment, lessening its effectiveness and your enjoyment. As your service was reserved at a specific time, your treatment will end at its set time so that the next guest is not inconvenienced and the full treatment price will apply.
WHAT SHOULD I BRING TO THE SALON?
Elana Jade Beauty Salon cannot be responsible for lost or damaged items, so we request that you do not bring any valuables to the salon.
WHAT ARE THE SALONS PAYMENT OPTIONS?
We accept cash and major credit cards. Please note a 3% surcharge applies for all credit card transactions.
WHAT SHOULD I WEAR DURING MY MASSAGE?
During your massage, you will be professionally draped at all times. Guests should leave their undergarments on or wear a bathing suit during massage services. Please feel free to do what feels most comfortable to you.
WHAT AMENITIES ARE AVAILABLE AT THE SALON?
There are both a male and female toilet at the beauty salon. Please note there are no showering facilities.
WHAT ARE THE BEAUTY SALONS’ HOURS?
monday – 11:00am / 09:00pm
wednesday to friday – 10:00am / 09:00pm
saturday to sunday- 10:00am / 07:00pm
CAN I BRING MY KIDS TO THE SALON?
We respectfully request that guests do not bring their children to services with them.
CAN I REQUEST MY THERAPIST?
Yes. You can book treatments with your favorite beauty therapist if they are available at that time. Please know that all of our salon therapists are licensed professionals and will do everything in their power to make you feel comfortable during your treatment.
SHOULD I SHAVE BEFORE MY TREATMENT?
For the skin analysis and facial treatments it is preferable you are clean-shaven. We recommend allowing several hours between shaving and receiving any service that involves an exfoliation to decrease the risk of skin irritation or discomfort.
WHAT ARE MY RESPONSIBILITIES AS A GUEST?
Please advise salon staff of any special requests, sensitivities or allergies, if you are pregnant, nursing or taking any medication. We will use this information to keep you comfortable and safe. Please notify us of any discomfort or preferences regarding room temperature, music volume or massage pressure during your salon experience.
IF I’M PREGNANT, WHAT SERVICES CAN I RECEIVE?
Expectant mothers can receive all Elana Jade treatments as long as certain precautions are taken. We recommend that you check with your physician before booking any salon services. We will not perform deep tissue work or use certain essential oils on expectant guests. Elana Jade has specific treatments for pre and post natal care.
WHAT IF I HAVE SPECIAL MEDICAL CONDITIONS?
We recommend that you check with your physician before visiting the salon. Please notify the salon of any special needs or concerns when you book your services. Your therapist will also briefly review your health history with you before beginning your treatment. If she believes that the service you are scheduled for is unsafe based on any information given, she may recommend cancelling the service, booking another service or modifying the service to make it safe for you. As we are most concerned about your safety and comfort, the salon reserves the right to refuse service to any guest at any time
WHERE IS THE SALON AND WHERE SHOULD I PARK?
The Elana Jade salon is located on the shopping street of Azabu Juban.
The nearest station to the salon is Azabu Juban, which has the Toei Oedo and Nanmboku line. Take the 4th Exit onto the shopping street. The salon is a 3min walk and is located on the right hand side of the shopping street across the road from the Gourmet supermarket.
There are several parking lots in the area including one on the very next corner past the salon on the Azabu Juban shopping street.
DO YOU HAVE A COUPLES ROOM?
The salon has a couple’s massage and facial room so you can share the experience with a loved one or friend.
DO I HAVE TO REMOVE MY MAKE-UP BEFORE I GET THERE?
You may arrive for your facial or analysis with your make-up on. The technician will remove it in the treatment room. It is recommended that you do not reapply your make-up for several hours after your service.
HOW LONG DOES MY HAIR HAVE TO BE BEFORE WAXING?
We recommend at least 0.5cm long before waxing. This rule can vary depending on your hair growth and the specific area being waxed.
WHAT CAN I EXPECT POST WAXING?
Depending on the sensitivity of your skin you may experience some redness and soreness post waxing. If you have had problems with waxing in the past please inform your technician prior to the service. Elana Jade uses a special after-wax organic cream to soothe the waxed areas.
CAN I BUY A SPA GIFT VOUCHER AT THE ELANA JADE BEAUTY SALON?
Yes. Please ask a salon staff member or call 03 6438 9895 to purchase.
CAN I EXCHANGE MY GIFT VOUCHER FOR ANOTHER SERVICE?
Yes. The voucher basically becomes credit that can be used on any treatments at the salon (excludes products).
WHAT IS ELANA JADES CELL PHONE POLICY?
Please turn your cell phone to silent before entering the salon.
WHY ORGANIC BEAUTY TREATMENTS?
We exclusively use organic products and have a zero tolerance policy when it comes to chemicals. This is not only because we care about our clients safety by endeavouring to limit the amount of dangerous chemicals entering your blood stream, but because we believe ORGANIC SKINCARE PRODUCTS WORK BEST!!!
Our bodies are extremely smart, so smart in fact that it knows if something that it is exposed to (like through the bodies largest organ, the skin) is natural or not. The body welcomes natural/ pure matter as it understands its make-up and can utilise it to aid in the constant rejuvenation of our cells. The organic oils, herbs, and clays used in our products & services are carefully selected as they perform specific tasks required to create healthy skin. In fact, every single ingredient in the products we use are there for a reason- nothing is added purely for fragrant or preservative purposes. For example, soy oil has been shown to decrease the reduction of the skins elasticity- this means it prevents wrinkles and slows the ageing process!
WHAT SPA TREATMENTS DO YOU HAVE AT YOUR TOKYO BEAUTY SALON?
Facials; our signature is the Anti-age Facial – Hot Stone Massage & Aromatherapy Oil Massage – Waxing; including Brazilian Waxing – Skin Analysis as well as Mens spa treatments & Pregnancy beauty treatments. The treatments we perform at our Tokyo spa are also specifically designed for health purposes. Our customised facials provide cell stimulation and thorough cleansing that can’t be achieved with everyday washing. Our Hot Stone and Aromatherapy Oil Massages are performed with special organic oils and basalt stones to warm, soothe and repair the body. Our waxing treatments not only rid the skin of unwanted hair but exfoliates and stimulates skin cells; the salons Brazilian Waxing is extremely fast and pain free! Our analysis and skin fitness service applies a scientific approach to skincare. Using the state of art BTBP Skin Advisory System we can view the true nature of our customers skin. This is imperative to know exactly what each individual needs. With this information our beauty technicians can customise skincare products and beauty treatments that are specific to YOUR needs. One thing I think we have all learnt in the beauty industry is that DIFFERENT THINGS WORK FOR DIFFERENT PEOPLE! This should be no big secret, as we all have our own biochemical individuality and are truly unique. At the Elana Jade beauty salon in Tokyo we aim to take the guess-work out of achieving health.